Energy Library

Enercom's dynamic range of online energy products and client services are designed to help you:

Provide customers with personalized energy use information
Empower customers to find energy answers on their terms
Retain customers and increase customer satisfaction
Build customer loyalty and strengthen brand equity
Promote and encourage repeated use of website resources
Promote energy conservation and demand management
Cross-promote marketing, energy efficiency and trade ally programs
Present billing information and identify billing variances
Control customer service costs and maximize resource productivity
Increase first call resolution of customer complaints
Reduce the number of billing error complaints and related onsite service calls
Monitor, measure, and track website usage patterns
Mine and quantify valuable marketing and customer energy use data

Residential Energy Library & FAQs

The Residential Energy Library is a comprehensive online resource designed to provide customers with home energy information using easy to understand terms and illustrations. In addition, the Energy Library has an extensive set of Frequently Asked Questions (FAQs) on energy use in the home. The FAQs consist of the 100 most commonly asked residential energy questions in Enercom's extensive experience.

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